Regardless of the platforms you switch to, it is important to note that initiated returns in Returnly cannot be transferred or processed in any other returns software. These returns must be completed exclusively within the Returnly system.

Our dedicated Solutions Architect team will create a tailored migration plan for each customer to ensure the integrity of key data, assist in return flow configuration based on return policies, and seamless integration with your current eCommerce platform without additional costs. Check the migration processes that we will take care of for you:

Step 1: Configure setting - Configure return reasons, workflows, and routing rules - Setup exchanges options - Connect your carriers to AfterShip Returns - Configure returns page, customize content and notifications

Step 2: Testing - Test the system for each return request to ensure smooth shopper experiences, as well as seamless operations workflows including RMA processing, returns order shipping, exchange tracking, .etc

Step 3: Go live - Configure custom domain (optional) - Replace the link on-site with the new AfterShip URL - All return requests submitted through - Returnly should be completed through your original platform or handled manually. - Reach out to your Returnly platform to collect any important reports, analytics, or historical data.

The duration of the migration process depends on the complexity of your return management. It can range from a few hours to several weeks. We highly recommend contacting our experts as early as possible to get a more accurate estimate and understand the specific steps involved in your migration.

We recommend connecting with AfterShip's post-purchase experts as soon as you can. We're here to ensure a smooth transition from Returnly to AfterShip Returns. To avoid disruptions, you must complete the transition by September 1st, 2023, as Returnly’s technology platform will be discontinued by October 1st.

Delaying the transition can result in manual returns, operational inefficiencies, and a negative customer experience. This is especially critical during peak shopping periods like Black Friday and Cyber Monday, potentially leading to lost sales and reduced customer loyalty.

Rest assured, our dedicated team will assist you throughout the process. Feel free to reach out with any questions or concerns. Let's make this migration journey seamless and stress-free!