/ Trustpilot

Trustpilot integration with AfterShip Reviews

Trustpilot is an online reviews platform that encourages customers to leave their genuine feedback on buying and service experiences, providing a place for businesses to collect and showcase customer reviews.

Why integrate with Trustpilot

AfterShip Reviews' integration with Trustpilot helps brands collect and manage verified reviews and display them on the website to enhance on-site conversion. Users can automate the collection of reviews at the optimal moment, enable easy submission for customers through email links, and manage and showcase reviews on users’ websites.

Use cases

Trigger review request email at the best time

Active AfterShip Tracking account required

Schedule a specific time to send review request emails after the order status is updated to "delivered" in AfterShip Tracking. Prevent negative reviews such as "order not arrived" due to premature review requests.

Collect and manage Trustpilot reviews

Enable customers to sign up or log in to their Trustpilot account with one click through the in-mail link, with all order information synced. All reviews collected can be monitored and responded to in one dashboard. Efficiently manage reviews in a streamlined process.

Showcase Trustpilot score and reviews

Display TrustScore and reviews on the brand’s website, with each review featuring a Trustpilot badge that can redirect customers to the corresponding Trustpilot page. Enhance the brand's credibility and boost on-site conversion.

Shared data

When using this integration, it’s important to know that your data is processed in accordance with your applicable Data Processing Agreement with AfterShip. For information relating to a third-party app’s data management, please refer to such third-party documentation and relevant policies.

AfterShip Reviews	Data flow	Trustpilot
Reviews		Reviews
Merchant’s reply		Merchant’s reply
Order number		Reviews tag
Order items		Reviews tag
Customer locale		Reviews tag
Customer name		Customer name
Customer email		Customer email

Resources & links

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Integrates with

reviews