/ Salesforce Commerce Cloud

Salesforce Commerce Cloud Integration with AfterShip Returns

Salesforce Commerce Cloud is a flexible eCommerce platform that helps brands sell online with confidence and agility with an ecosystem of tools and apps.

Salesforce Commerce Cloud is a flexible eCommerce platform that helps brands sell online with confidence and agility with an ecosystem of tools and apps.

Why use AfterShip Returns on Salesforce Commerce Cloud

AfterShip Returns' native integration with Salesforce Commerce Cloud (SFCC) enables seamless data connectivity, quick order lookup, and automated return processing. Brands can recapture revenue, reduce operational costs, and improve the returns experience.

Users can integrate their SFCC store to sync order data directly, automate processing, encourage exchanges, customize workflows, and leverage analytics for long-term improvement.

Use cases

Sync order data directly from SFCC

Centralize all return requests and processing with a branded returns experience and an end-to-end management dashboard. Auto-approve returns and allow customers to seamlessly pull order data directly from SFCC for expedited request submissions.

Automate processing via conditional workflows

Leverage one-click variant swaps and other item exchanges to reclaim revenue and boost shopper satisfaction. Infuse AI into product recommendations to tailor the exchange experience while incentivizing shoppers with discounts and bonus credits.

Encourage exchanges with AI & incentives

Customize workflows for a holistic experience

Fully customize return pages, complete with multilanguage support, and inject the experience directly into your store to reduce confusion and extend branding. Deploy automated status-based notifications to inform shoppers and minimize support strain.

Leverage analytics for data-driven decisions

Track and export data on an intuitive analytics dashboard, including at-a-glance info from common return reasons to exchange revenue. Leverage insights to optimize return processes, measure product performance, and accelerate product development.

Shared data

When using this integration, it’s important to know that your data is safe and secure, as per our privacy policy. For information on a third-party apps’ data management, please refer to the provider's documentation.